Order Modification/ Cancellation
How to modify my order?
How to modify my order?
You can modify your order by submitting your request through this contact form. Please include all necessary details for the adjustment along with your order number.
NOTE:
We strive to process orders as quickly as possible to ensure timely delivery, so we cannot guarantee changes to your order’s address, item variant, or quantity. Your order is only eligible for modification within 2 hours of being placed. After that, it is locked for processing and can no longer be changed. If the change is important, please contact us immediately, and we will do our best to assist you.
During the holiday season or for modification requests, order processing may take slightly longer than usual.
In some cases, additional fees may be required to update the original order.
How do I cancel my order?
How do I cancel my order?
We're sorry to hear you'd like to cancel your order. To request a cancellation, please submit your request through this contact form, including your order number. If possible, we’d appreciate hearing the reason for your cancellation, as we're always looking for ways to improve and deliver happiness.
NOTE: Orders can only be canceled within 2 hours of being placed. After that time, the order is locked for processing and can no longer be canceled.
Do you accept personal customized requests?
Do you accept personal customized requests?
We strive to offer a wide range of exclusive designs on our website. If you can't find a design you love or need a unique customization, please reach out to us through this form.
Be sure to include the name of the item you're interested in. Our team will review your request and provide further assistance.
Can I customize my product without any names?
Can I customize my product without any names?
Great news — YES! All items can be customized without including names.
How to do it: Simply leave the required field blank by pressing the space bar.
Why did you cancel my order?
Why did you cancel my order?
We will cancel your order if there are insufficient details to process it after making multiple attempts to obtain the necessary information. Here are some common reasons for cancellation:
1. Missing order details at the time of purchase:
When an order is placed, our system scans for incomplete customizations, such as missing designs, sizes, or shipping addresses. We will make two attempts to contact you via email to gather the missing information. If there is no response, the order will be canceled, and a refund will be issued.
2. No confirmation for modification requests:
If we receive a request to modify an order with unclear details, we will attempt to follow up three times. If we do not receive a confirmation, the order will be canceled.
To prevent this from happening, please double - check all details before completing your order. Additionally, be sure to monitor your email inbox for any follow-up communications from us in the first day after placing your order.
Best regards,
Order Placement
I can’t find my order confirmation email.
I can’t find my order confirmation email.
If your order was placed and processed successfully, you should have received an automated order confirmation email. Please check your Spam, Junk, or Promotions folder if it’s not in your primary inbox.
If you still can't find the email after checking, please Contact Us so we can look into it for you.
How to place an order?
How to place an order?
Start by selecting the products you love, enjoy customizing them, and click "Preview your personalization" to ensure everything looks just the way you want before adding them to your cart. Then, simply click "Checkout."
Next, enter the shipping details for the address where you're most likely to receive packages, choose your preferred payment method, and complete the order.
That's it! We'll take care of the rest for you :D
How do I use my discount code?
How do I use my discount code?
Just a few steps to save on your order:
Step 1: Add the item to your cart
Step 2: Click on the Checkout button
Step 3: Fill in your shipping information and Continue to Payment section
Step 4: Insert your discount code in the Gift Card or Discount Code box.
Step 5: Proceed with other checkout steps
*Please note that only ONE discount code can be applied per order.
I can’t apply multiple codes to my order.
I can’t apply multiple codes to my order.
Currently, 89Prints allows the use of only ONE discount CODE per checkout. (Other automatic discount programs remain applicable.)
I forgot to enter my discount code.
I forgot to enter my discount code.
We are happy to reimburse you the equivalent amount for any personalized coupons you received from us prior to your purchase.
However, if it's a promotion received after your purchase, we regret to inform you that it can only be applied to future purchases.
Do you put the receipts in the package?
Do you put the receipts in the package?
The package will only display the recipient's name, shipping address, and order tracking number. No information regarding the receipt or price tag will be included.
How to remove items from my cart?
How to remove items from my cart?
To remove an item from your shopping cart, simply follow these steps:
1) Go to your shopping cart by clicking on the cart icon in the top right corner of the website.
2) Find the item you want to remove and click on the minus ("-") button next to the quantity field to reduce the quantity.
3) The item will be removed from your cart automatically.
I want some items in the same order ship to different addresses.
I want some items in the same order ship to different addresses.
Shipping costs and delivery times may be impacted when fulfilling an order with multiple addresses. Unfortunately, we are unable to control the outcomes for each package in this situation.
We recommend placing separate orders as the best solution.
Thank you for your understanding.
Can I combine my orders and save shipping fee?
Can I combine my orders and save shipping fee?
Orders placed separately may be processed in different batches and shipped from various warehouses. Therefore, we regret to inform you that we currently cannot combine orders for shipment.
However, you can use discount codes from our newsletters for your second order. If you need any further assistance, feel free to reach out to us.
In rare instances, if our system detects that orders are related (placed at the same time, delivered to the same address, and fulfilled by the same supplier), all items may be packed together in one package. If this happens, please don’t hesitate to contact us.
Payments
My card is declined. What’s the reason?
My card is declined. What’s the reason?
Please ensure that the following information is accurate and up to date. If you have made any recent changes, you should re-enter the information:
- Card number
- Expiration date
- Security code
- Billing address
Other possible reasons for a decline may include insufficient funds, blocked cards, or exceeding the withdrawal limit. To gain a better understanding of the cause of the decline, we recommend contacting your card issuer or financial institution directly for more details.
Why was I charged twice/ over-charged?
Why was I charged twice/ over-charged?
1. If you are charged a second time:
- If you paid through PayPal, the additional charge may be a pre-authorized amount from PayPal that will eventually be removed from your account. We highly recommend contacting PayPal to disable or remove the pre-authorization setting.
- If you used a credit card, it may be a pending transaction. Please check its status, as it will appear on your bank statement alongside the actual payment and should disappear within a few business days.
If you do not see any changes to your account within 5-7 business days, please reach out to us, and we will assist you.
2. Overcharged: If there is only one transaction but the amount deducted from your account is higher than the original price shown in the order confirmation email.
- All our products are priced in US dollars. When customers outside the US make a payment, it is processed in USD. However, your payment method may calculate the amount in a different currency, such as CAD or AUD.
- When a payment is made in a currency other than USD, the payment processor will perform a currency conversion using the current exchange rate.
Will my card's information be safe?
Will my card's information be safe?
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services.
Your data is securely stored through Shopify’s data storage systems, databases, and the general Shopify application, all behind a firewall.
Payment:
If you select a direct payment gateway to complete your purchase, Shopify will store your credit card information, which is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is retained only as long as necessary to complete the transaction, after which it is deleted.
All direct payment gateways comply with PCI-DSS standards managed by the PCI Security Standards Council, a collaboration of brands such as Visa, MasterCard, American Express, and Discover.
The PCI-DSS requirements ensure that credit card information is handled securely by our store and its service providers
For more information, you may want to review Shopify’s Terms of Service and Privacy Statement.
Which payment method and currency is accepted?
Which payment method and currency is accepted?
As noted on this page (Payment Methods), 89Prints accepts two payment methods:
- PayPal
- Credit/Debit card
- Please be aware that payment or cash on delivery is not available at 89Prints.
When checking out, all payments will be processed in US Dollars, which is our primary currency.
If your credit card company or bank operates in a different currency, the final transaction amount may vary due to exchange rates.
If you need assistance, feel free to chat with our support agents.
How can I pay for my order?
How can I pay for my order?
We offer safe shopping and accept payment via PayPal, Credit card (such as VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVERY, etc.).
This allows you to choose the option that best suits your needs. All products are priced in US Dollars, so please check the conversion rate before finalizing your order.
Why was I billed an international fee for my recent transaction?
Why was I billed an international fee for my recent transaction?
We understand that receiving an unexpected international fee for a recent transaction can be confusing, and we sincerely apologize for any inconvenience this may have caused.
As an international company, a small fee (usually under $5 USD) may be deducted from your account depending on your bank's policies.
Please don’t hesitate to reach out to us with a screenshot of the international fee, clearly showing the vendor name and charge amount, so we can investigate and assist you further.
I was asked to pay more to receive the package.
I was asked to pay more to receive the package.
Once your order is successfully placed, you will not be required to pay any additional fees. If you receive any emails not from our official PawfectHouse domain requesting extra payment, please follow these instructions:
Do not click on any links included in those emails, as doing so may put your personal information at risk.
Contact us immediately with a screenshot of the email so we can investigate and take appropriate legal action if necessary.
While we strive to provide a great shopping experience, there are factors beyond our control, and we appreciate your understanding.
Subscription
How to unsubscribe to your newsletter?
How to unsubscribe to your newsletter?
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How to subscribe to your newsletter?
How to subscribe to your newsletter?
At the bottom of our Home page, you will find a box inviting you to sign up for a 10% discount. Please enter your email to become a 89Prints member, and you’ll stay updated with exciting surprises, promotions, and our latest collections.
Does it cost me to subscribe to your newsletter?
Does it cost me to subscribe to your newsletter?
Rest assured, there are no costs or charges for subscribing to our newsletters. Feel free to sign up for regular updates on our latest collections and promotions!
Shipping & Delivery
When will I receive my order?
When will I receive my order?
Our products are made-to-order and generally take 2-7 business days to process.
- For basic items like t-shirts, hoodies, mugs, blankets, and posters: 2-3 business days
- For ornaments and other products: 3-7 business days (cut-and-sew items may take longer)
The time it takes for your order to be dispatched from our warehouse and handed over to the local delivery carrier varies based on the product type and destination country. The table below shows the standard shipping times (processing time excluded) by product category:
| PRODUCT |
PRODUCTION TIME (Business Days) |
US SHIPPING TIME (Business Days) |
| Apparel |
2-4 |
5-7 |
| Mug |
2-4 |
5-7 |
| Canvas |
2-4 |
5-7 |
| Blanket |
2-4 |
5-7 |
| Tumbler |
5-7 |
10-15 |
| Pillow |
5-7 |
10-15 |
You will receive a shipping notification with tracking information sent to your order email, allowing you to easily track your package. Be sure to check your spam/junk folder if it doesn’t appear in your inbox. The estimated arrival time (ETA) may also be available through the tracking link once your package has shipped.
Note: During peak seasons, production and delivery times may be delayed by up to 5 additional business days beyond the standard timeframe. We apologize for any inconvenience this may cause.
How can I track my order?
How can I track my order?
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After-ship Issues
What is the process for returning an order?
What is the process for returning an order?
Unfortunately, returns are not covered under our Replacement and Refund Policy.
However, we do offer a replacement or refund if the product you received is damaged, defective, or incorrect. Please don't hesitate to contact us within 45 days of receiving your package, and we'll resolve the issue as quickly as possible.
I received someone else’s order/item.
I received someone else’s order/item.
We apologize for the mix-up. Although rare, this can occasionally happen during high seasonal demands.
You don’t need to contact the correct recipient. Simply fill out our contact form and include the following details to help us resolve the issue more quickly:
- A photo of the incorrect item
- The shipping label showing the tracking number
How can I exchange the size?
How can I exchange the size?
We regret to inform you that size exchanges are not available under our policy, as each product is made to order.
However, if you received the correct size but it doesn’t fit as expected, we can resend the item in a different size for an appropriate fee. Please email us at 89prints@gmail.com, and we’ll guide you through the next steps.
I received the items that are not as described
I received the items that are not as described
We are dedicated to delivering high-quality products and services. The preview image offers a visual representation of the design, but slight variations may occur in the final product due to the printing and manufacturing process.
If the difference is not acceptable, please feel free to contact us here. Our aim is to better understand your expectations, improve our products, and provide an appropriate solution.
I am still missing other items in my order.
I am still missing other items in my order.
Please review your tracking confirmation email or order packing slip to confirm whether your items are arriving in separate shipments.
If your missing item has a different tracking number, it may still be on its way. If you can't find any further details on the remaining items, feel free to contact us here.
